PRIVACY POLICY

Affinity Events respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, use our services, visit our website, or communicate with us. By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.

WHO WE ARE

Affinity Events offers function hire and specialises in event management and coordination, catering, and function equipment hire. We operate mainly in Gauteng, including Pretoria, Centurion, and Johannesburg, and also provide services in Mpumalanga, North West, and Limpopo. For the purposes of applicable data protection law, Affinity Events is responsible for the personal information collected and processed through its business operations.

PERSONAL INFORMATION WE COLLECT

We may collect personal information such as your name, phone number, email address, physical or billing address, event details, booking information, company details where applicable, payment or invoicing information, and records of communication between you and Affinity Events. We may also collect information submitted through contact forms, booking forms, and quotation requests, as well as website usage data such as your IP address, browser type, device information, and cookie data.

HOW WE COLLECT PERSONAL INFORMATION

Personal information may be collected directly from you when you contact us, request a quotation, make a booking, complete a form, or use our services. We may also collect information through phone calls, emails, WhatsApp messages, and website enquiries. In some cases, certain information may be collected automatically through cookies and analytics tools, or from third parties where required to fulfil a booking or service request.

HOW WE USE YOUR INFORMATION

We use your personal information to provide quotations, process bookings, deliver event hire and catering services, and assist with event management and coordination. Your information may also be used to communicate with you about your enquiry, booking, or event, to process payments and issue invoices, to arrange delivery and collection of hired equipment, to respond to questions or complaints, to improve our website and services, to maintain internal records, and to comply with legal and regulatory obligations.

SHARING OF PERSONAL INFORMATION

Affinity Events does not sell personal information. We may share your information with employees, agents, service providers, delivery teams, payment processors, accountants, IT and website service providers, professional advisers, or relevant authorities where necessary for business operations or where required by law. Any such sharing will only take place where it is necessary and appropriate for the purpose for which the information was collected.

STORAGE AND SECURITY

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. While every reasonable effort is made to secure the information we hold, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

RETENTION OF INFORMATION

We keep personal information only for as long as it is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, or to enforce our agreements. Once the information is no longer required, it will be securely deleted, destroyed, or de-identified where appropriate.

YOUR RIGHTS

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or update your information, request deletion where appropriate, object to certain processing activities, or withdraw consent where processing is based on consent. You may also lodge a complaint with the relevant information protection authority if you believe your information has been handled unlawfully.

COOKIES AND WEBSITE USAGE

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance your browsing experience. You may disable cookies in your browser settings if you prefer, although doing so may affect the way certain parts of the website function.

THIRD PARTY LINKS

Our website may contain links to third party websites or platforms. Affinity Events is not responsible for the privacy practices or content of those external websites, and users are encouraged to review the privacy policies of any third party sites they visit.

CHILDREN’S PRIVACY

Our services are not directed at children, and we do not knowingly collect personal information from children unless it is necessary for an event or related service and has been provided by a parent, guardian, or authorised adult.

CHANGES TO THIS PRIVACY POLICY

Affinity Events may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect once published on the website.

CONTACT DETAILS

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Affinity Events using the contact details provided on our website.